ldc-supportweb/app/Jobs/WarnBeforeAutoCloseTicket.php

<?php

namespace App\Jobs;

use App\Enums\TicketStatus;
use App\Events\NotifySubscriptions;
use App\Events\NotifyTicketCreator;
use App\Models\Ticket;
use Illuminate\Support\Carbon;

class WarnBeforeAutoCloseTicket
{
    /**
     * Execute the job.
     *
     * @return void
     */
    public function handle()
    {
        $warningDays = 7;
        // phpcs:ignore Generic.Files.LineLength.TooLong
        $messageToAll = "En l'absence d'activitée, ou de réponse de la part du requérant ce ticket sera automatiquement clos et archivé dans $warningDays jours.";
        // phpcs:ignore Generic.Files.LineLength.TooLong
        $messageToUser = 'En l\'absence d\'activitée, ou de réponse de votre part ce ticket sera automatiquement clos et archivé dans %s jours.';
        $tickets       = Ticket::where(function ($q) {
            $q->where('status', TicketStatus::production())
                ->orWhere('status', TicketStatus::processed());
        })->whereDate('updated_at', '<=', Carbon::now()->subDays($warningDays))
            ->whereDoesntHave('messages', function ($q) use ($warningDays) {
                $q->whereDate('updated_at', '>', Carbon::now()->subDays($warningDays));
            })->get();
        foreach ($tickets as $ticket) {
            $date      = $ticket->messages->sortByDesc('updated_at')->first()->updated_at ?? $ticket->updated_at;
            $limitDate = $date->addDays($warningDays);
            if (intval(Carbon::now()->diff($limitDate)->format('%a')) >= $warningDays) {
                event(new NotifySubscriptions($ticket, $messageToAll, collect([$ticket->user])));
            }
            event(new NotifyTicketCreator($ticket, sprintf(
                $messageToUser,
                intval($date->diff(Carbon::now()->subDays($warningDays))->format('%a') + 1)
            )));
        }
    }
}