ldc-supportweb/app/Models/Ticket.php

<?php

namespace App\Models;

use App\Enums\TicketStatus;
use App\Enums\TicketType;
use App\Events\NotifySubscriptions;
use App\Events\TicketStatusChanged;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Http\UploadedFile;
use Kwaadpepper\Enum\Traits\CastsEnums;

class Ticket extends Model
{
    use HasFactory;
    use CastsEnums;

    protected $enumCasts = [
        'type' => TicketType::class,
        'status' => TicketStatus::class
    ];

    protected $fillable = [
        'site_id',
        'type',
        'status',
        'text'
    ];

    protected static function booted()
    {
        static::creating(function (Ticket $ticket) {
            // If evolution force the ticket status on estimateTodo
            if ($ticket->type->equals(TicketType::evolution())) {
                $ticket->status = TicketStatus::estimateTodo();
            }
        });
        static::updating(function (Ticket $ticket) {
            $oldStatus = Ticket::where('id', $ticket->id)->first()->status;
            if (!$ticket->status->equals($oldStatus)) {
                event(new TicketStatusChanged($ticket, $oldStatus));
                event(new NotifySubscriptions($ticket, sprintf(
                    'Le ticket à changé de status : %s',
                    $ticket->status->label
                )));
            }
        });
    }

    public function site()
    {
        return $this->belongsTo(Site::class);
    }

    public function user()
    {
        return $this->belongsTo(User::class, 'created_by');
    }

    public function messages()
    {
        return $this->hasMany(Message::class, 'ticket_id');
    }

    public function subscriptions()
    {
        return $this->belongsToMany(User::class, 'subscriptions');
    }

    public static function saveFile(Site $site, Ticket $ticket, TicketType $type, UploadedFile $file)
    {
        $siteAssetFullPath = Site::ticketAssetsFullPath($site->slug_name);
        $fileAssetPath = Site::ticketAssetsPath($site->slug_name);
        $fileName = sprintf(
            '%s-%s-%d-%d.%s',
            $site->slug_name,
            $type->getDefinition(),
            $ticket->id,
            rand(),
            $file->extension()
        );
        $file->move(sprintf('%s/%d', $siteAssetFullPath, $ticket->id), $fileName);
        return sprintf('%s/%d/%s', $fileAssetPath, $ticket->id, $fileName);
    }
}