diff --git a/app/Http/Controllers/TicketController.php b/app/Http/Controllers/TicketController.php
index bba609a9..c646d8b 100644
--- a/app/Http/Controllers/TicketController.php
+++ b/app/Http/Controllers/TicketController.php
@@ -407,7 +407,7 @@ class TicketController extends Controller
         ]);
         /** @var \App\Enums\TicketStatus */
         $oldStatus      = $ticket->status;
-        $ticket->status = TicketStatus::inprogress();
+        $ticket->status = TicketStatus::new();
         $ticket->saveQuietly();
         event(new TicketStatusChanged($ticket, $oldStatus, null, $message, false, false));
         event(new NotifySubscriptions($ticket, $message, collect([$ticket->user])));