ticket;
if ($message->user) {
$ticket->load('user');
if ($ticket->user !== $message->user) {
event(new NotifyTicketCreator(
$ticket,
trans('Nouvelle réponse de :name :
:message sur votre ticket', [
'name' => $message->user->name,
'message' => $message->message
])
));
}
// find @user + send mail si un seul user est trouvé
$usersNotified = collect([]);
$matches = [];
$ticket->load('project');
\preg_match_all('/@\w*/', $message->message, $matches);
$matches = collect($matches[0] ?? [])->unique();
foreach ($matches as $pseudo_usertag) {
try {
$user = User::where('name', 'LIKE', '%' . ltrim($pseudo_usertag, '@') . '%')
->where('email', '!=', $ticket->user->email)
->where(function ($q) use ($ticket) {
$q->whereHas('projects', function ($q) use ($ticket) {
$q->where('id', $ticket->project->id);
})->orWhere('role', Role::admin()->value);
})->firstOrFail();
$usersNotified->add($user);
SendTicketMentionMail::dispatchAfterResponse(
$user,
new TicketMention($ticket, $message->message)
);
} catch (ModelNotFoundException $e) {
continue;
}
}
event(new NotifySubscriptions(
$message->ticket,
trans('Nouvelle réponse de :name :
:message', [
'name' => $message->user->name,
'message' => $message->message
]),
$usersNotified
));
} else {
event(new NotifyTicketCreator(
$ticket,
trans('Votre ticket : :message', [
'message' => $message->message
])
));
}
});
}
public function ticket()
{
return $this->belongsTo(Ticket::class, 'ticket_id');
}
public function user()
{
return $this->belongsTo(User::class, 'user_id');
}
public function saveFile(Project $project, Ticket $ticket, UploadedFile $file)
{
$projectAssetFullPath = Project::ticketAssetsFullPath($project->slug_name);
$fileAssetPath = Project::ticketAssetsPath($project->slug_name);
$fileName = sprintf(
'%s-%s-%d-%d.%s',
$project->slug_name,
$ticket->id,
rand(),
$file->extension()
);
$file->move(sprintf('%s/messages/%d', $projectAssetFullPath, $ticket->id), $fileName);
return sprintf('%s/%d/%s', $fileAssetPath, $ticket->id, $fileName);
}
}