TicketType::class,
'status' => TicketStatus::class
];
protected $fillable = [
'site_id',
'type',
'status',
'text',
'is_internal'
];
protected static function booted()
{
static::creating(function (Ticket $ticket) {
// If evolution force the ticket status on estimateTodo
if ($ticket->type->equals(TicketType::evolution())) {
$ticket->status = TicketStatus::estimateTodo();
}
});
static::updating(function (Ticket $ticket) {
if (!$ticket->original['status'] !== $ticket->status->value) {
event(new TicketStatusChanged(
$ticket,
TicketStatus::make($ticket->original['status']),
auth()->user()
));
event(new NotifySubscriptions($ticket, sprintf(
'%s a modifié le statut en %s',
auth()->user()->name,
$ticket->status->label
)));
event(new NotifyAdmin($ticket, sprintf(
'%s a modifié le statut en %s',
auth()->user()->name,
$ticket->status->label
)));
}
});
}
public function site()
{
return $this->belongsTo(Site::class);
}
public function user()
{
return $this->belongsTo(User::class, 'created_by');
}
public function messages()
{
return $this->hasMany(Message::class, 'ticket_id');
}
public function subscriptions()
{
return $this->belongsToMany(User::class, 'subscriptions');
}
public static function saveFile(Site $site, Ticket $ticket, TicketType $type, UploadedFile $file)
{
$siteAssetFullPath = Site::ticketAssetsFullPath($site->slug_name);
$fileAssetPath = Site::ticketAssetsPath($site->slug_name);
$fileName = sprintf(
'%s-%s-%d-%d.%s',
$site->slug_name,
$type->getDefinition(),
$ticket->id,
rand(),
$file->extension()
);
$file->move(sprintf('%s/%d', $siteAssetFullPath, $ticket->id), $fileName);
return sprintf('%s/%d/%s', $fileAssetPath, $ticket->id, $fileName);
}
/**
* Parse message @user tags and send emails to concerned users
* returns and array with to users notified
*
* @param Message $message
* @return Collection
*/
public function sendBeenMentionnedToUser(Message $message): Collection
{
$ticket = $this;
// find @user + send mail si un seul user est trouvé
$usersNotified = collect([]);
$matches = [];
$ticket->load('site');
\preg_match_all('/@\w*/', $message->message, $matches);
$matches = collect($matches[0] ?? [])->unique();
foreach ($matches as $pseudo_usertag) {
try {
$user = User::where('name', 'LIKE', '%' . ltrim($pseudo_usertag, '@') . '%')
->where('email', '!=', $ticket->user->email)
->where(function ($q) use ($ticket) {
$q->whereHas('sites', function ($q) use ($ticket) {
$q->where('id', $ticket->site->id);
})->orWhere('role', Role::admin()->value)
->orWhere('role', Role::developper()->value);
})->firstOrFail();
if ($ticket->is_internal === 1) {
if ($user->isAdmin()) {
$usersNotified->add($user);
SendTicketMentionMail::dispatchAfterResponse(
$user,
new TicketMention($ticket, $message->message)
);
}
} else {
$usersNotified->add($user);
SendTicketMentionMail::dispatchAfterResponse(
$user,
new TicketMention($ticket, $message->message)
);
}
} catch (ModelNotFoundException $e) {
continue;
}
}
return $usersNotified;
}
}