'bool',
'type' => TicketTypeEnum::class,
'status' => TicketStatusEnum::class,
'last_activity' => 'timestamp',
];
/**
* Perform any actions required after the model boots.
*
* @return void
*/
protected static function booted()
{
static::creating(function (Ticket $ticket) {
// If bug force the ticket status on new. All the others are estimateTodo.
if ($ticket->type->equals(TicketTypeEnum::bug)) {
$ticket->status = TicketStatusEnum::new;
} else {
$ticket->status = TicketStatusEnum::estimateTodo;
}
});
static::updating(function (Ticket $ticket) {
if (!$ticket->original['status'] !== $ticket->status->value) {
event(new TicketStatusChanged(
$ticket,
TicketStatusEnum::make($ticket->original['status']),
auth()->user(),
null,
false
));
event(new NotifySubscriptions($ticket, sprintf(
'%s a modifié le statut en %s',
auth()->user()->name,
$ticket->status->label()
)));
event(new NotifyAdmin($ticket, sprintf(
'%s a modifié le statut en %s',
auth()->user()->name,
$ticket->status->label()
)));
}
});
}
// * RELATIONSHIPS
/**
* HasOne Credit\Estimation relation
*
* @return \Illuminate\Database\Eloquent\Relations\HasOne
*/
public function estimation()
{
return $this->hasOne(Estimation::class);
}
/**
* BelongsTo Site relation
*
* @return \Illuminate\Database\Eloquent\Relations\BelongsTo
*/
public function site()
{
return $this->belongsTo(Site::class);
}
/**
* BelongsTo User relation
* The user that created the ticket
*
* @return \Illuminate\Database\Eloquent\Relations\BelongsTo
*/
public function user()
{
return $this->belongsTo(User::class, 'created_by');
}
/**
* BelongsTo User relation
* The user that is in charge of the ticket
*
* @return \Illuminate\Database\Eloquent\Relations\BelongsTo
*/
public function assignedUser()
{
return $this->belongsTo(User::class, 'assigned_to');
}
/**
* HasMany Message relation
*
* @return \Illuminate\Database\Eloquent\Relations\HasMany
*/
public function messages()
{
return $this->hasMany(Message::class, 'ticket_id');
}
/**
* BelongsToMany User relation
* The Users that are following this ticket
*
* @return \Illuminate\Database\Eloquent\Relations\BelongsToMany
*/
public function subscriptions()
{
return $this->belongsToMany(User::class, 'subscriptions');
}
/**
* BelongsToMany Label relation
*
* @return \Illuminate\Database\Eloquent\Relations\BelongsToMany
*/
public function labels()
{
return $this->belongsToMany(Label::class, 'label_ticket');
}
/**
* BelongsTo ticket_type
*
* @return \Illuminate\Database\Eloquent\Relations\BelongsTo
*/
public function ticketType()
{
return $this->belongsTo(TicketType::class, 'type', 'type');
}
// * METHODS
/**
* Parse message @user tags and send emails to concerned users
* returns and array with to users notified
*
* @param Message $message
* @return Collection
*/
public function sendBeenMentionnedToUser(Message $message): Collection
{
$ticket = $this;
// Find @user + send mail si un seul user est trouvé.
/** @var \Illuminate\Support\Collection<\App\Models\User> */
$usersNotified = collect([]);
$matches = [];
$ticket->load('site');
\preg_match_all('/@\w*/', $message->message, $matches);
$matches = collect($matches[0] ?? [])->unique();
foreach ($matches as $pseudo_usertag) {
try {
/** @var \App\Models\User $user */
$user = User::where('name', 'LIKE', '%' . ltrim($pseudo_usertag, '@') . '%')
->where('email', '!=', $ticket->user->email)
->where(function ($q) use ($ticket) {
$q->whereHas('sites', function ($q) use ($ticket) {
$q->where('id', $ticket->site->id);
})
->orWhere('role', RoleEnum::admin)
->orWhere('role', RoleEnum::developper);
})->firstOrFail();
if ($ticket->is_internal) {
if ($user->isAdmin()) {
$usersNotified->add($user);
SendTicketMentionMail::dispatchAfterResponse(
$user,
new TicketMention($ticket, $message->message)
);
}
} else {
$usersNotified->add($user);
SendTicketMentionMail::dispatchAfterResponse(
$user,
new TicketMention($ticket, $message->message)
);
}
} catch (ModelNotFoundException $e) {
continue;
} //end try
} //end foreach
return $usersNotified;
}
/**
* full_name getter
*
* @return string
*/
public function getFullNameAttribute(): string
{
return trans('Ticket n° :ticketId : :ticketSiteName', [
'ticketId' => $this->id,
'ticketSiteName' => $this->site->name
]);
}
/**
* Check if an account has the same brand as this ticket.
*
* @param Account $account
* @return boolean
*/
public function accountIsValidForThisTicket(Account $account): bool
{
/** @var \App\Models\Brand|null */
if (!($siteBrand = optional($this->site)->brand)) {
return false;
}
/** @var \App\Models\Brand */
$accountBrand = $account->brand;
return !\is_null($accountBrand->id) and $accountBrand->id === $siteBrand->id;
}
/**
* Format the ticket name to contain more information.
*
* @param self $ticket
* @return string
*/
public static function formatName(self $ticket): string
{
return sprintf(
'Ticket %d (%s): %s',
$ticket->id,
$ticket->user ? $ticket->user->name : trans('Utilisateur supprimé'),
Str::limit(\preg_replace('/[[:cntrl:]]+/', '', $ticket->text), 35),
);
}
}