ticket;
if ($message->user) {
$ticket->load('user');
if ($ticket->user !== $message->user) {
event(new NotifyTicketCreator(
$ticket,
trans('Nouvelle réponse de :name :
:message sur votre ticket', [
'name' => $message->user->name,
'message' => $message->message
])
));
}
$usersNotified = $ticket->sendBeenMentionnedToUser($message);
event(new NotifySubscriptions(
$message->ticket,
trans('Nouvelle réponse de :name :
:message', [
'name' => $message->user->name,
'message' => $message->message
]),
$usersNotified
));
} else {
event(new NotifyTicketCreator(
$ticket,
trans('Votre ticket : :message', [
'message' => $message->message
])
));
}
});
}
public function ticket()
{
return $this->belongsTo(Ticket::class, 'ticket_id');
}
public function user()
{
return $this->belongsTo(User::class, 'user_id');
}
public function saveFile(Site $site, Ticket $ticket, UploadedFile $file)
{
$siteAssetFullPath = Site::ticketAssetsFullPath($site->slug_name);
$fileAssetPath = Site::ticketAssetsPath($site->slug_name);
$fileName = sprintf(
'%s-%s-%d-%d.%s',
$site->slug_name,
$ticket->id,
rand(),
$file->extension()
);
$file->move(sprintf('%s/messages/%d', $siteAssetFullPath, $ticket->id), $fileName);
return sprintf('%s/%d/%s', $fileAssetPath, $ticket->id, $fileName);
}
}