load(['user' => function ($q) {
$q->withTrashed();
}]);
/** @var \App\Models\Ticket $ticket */
$ticket = $message->ticket;
if ($message->user) {
$ticket->load(['user' => function ($q) {
$q->withTrashed();
}]);
/** @var \App\Models\User $messageUser */
$messageUser = $message->user()->withTrashed()->firstOrFail();
// * Send mail to mentionned users
$usersNotified = $ticket->sendBeenMentionnedToUser($message);
// * If email has not been sen to ticket author yet.
if (!$usersNotified->contains($ticket->user) and $ticket->user->id !== $messageUser->id) {
// * Send mail to ticket author
event(new NotifyTicketCreator(
$ticket,
trans('Nouvelle réponse de :name :
:message sur votre ticket', [
'name' => $messageUser->name,
'message' => $message->message
])
));
$usersNotified->push($ticket->user);
}
// ? Is message author is admin ?
if ($messageUser->isAdmin()) {
// TODO: investigate why this make errors on prod,
// https://supportweb.ldc.fr/ticket/583/message/create
// SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '583-8' for key 'PRIMARY'
// $ticket->subscriptions()->attach($messageUser);
// Add subscription
if (!$messageUser->subscriptions()->find($ticket->id)) {
$messageUser->subscriptions()->attach($ticket->id);
\session()->flash('info', trans('Vous avez été inscrit.'));
}
}
// * Send mail to other subscribed users
event(new NotifySubscriptions(
$message->ticket,
trans('Nouvelle réponse de :name :
:message', [
'name' => $message->user->name,
'message' => $message->message
]),
$usersNotified
));
}//end if
});
}
public function ticket()
{
return $this->belongsTo(Ticket::class, 'ticket_id');
}
public function user()
{
return $this->belongsTo(User::class, 'user_id');
}
public function saveFile(Site $site, Ticket $ticket, UploadedFile $file)
{
$siteAssetFullPath = Site::ticketAssetsFullPath($site->slug_name);
$fileAssetPath = Site::ticketAssetsPath($site->slug_name);
$fileName = sprintf(
'%s-%s-%d-%d.%s',
$site->slug_name,
$ticket->id,
rand(),
$file->extension()
);
$file->move(sprintf('%s/messages/%d', $siteAssetFullPath, $ticket->id), $fileName);
return sprintf('%s/%d/%s', $fileAssetPath, $ticket->id, $fileName);
}
}