739 lines
25 KiB
PHP
739 lines
25 KiB
PHP
<?php
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namespace App\Http\Controllers\Bo;
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use App\Enums\Tickets\TicketStatusEnum;
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use App\Enums\Tickets\TicketTypeEnum;
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use App\Enums\Users\GitlabUsersEnum;
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use App\Events\NotifySubscriptions;
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use App\Events\TicketStatusChanged;
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use App\Http\Controllers\Controller;
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use App\Http\Requests\Bo\AssignTicketToUserRequest;
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use App\Http\Requests\Bo\ChangeTicketStatus;
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use App\Http\Requests\Bo\CreateMessage;
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use App\Http\Requests\Bo\SortTickets;
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use App\Http\Requests\Bo\StoreTicket;
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use App\Http\Requests\Bo\UpdateMessage;
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use App\Http\Requests\Bo\UpdateTicket;
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use App\Lib\Helpers\FileStorageHelper;
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use App\Lib\Helpers\ToolboxHelper;
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use App\Mail\NewTicket;
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use App\Models\Message;
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use App\Models\Site;
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use App\Models\Ticket;
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use App\Models\User;
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use GrahamCampbell\GitLab\Facades\GitLab;
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use Illuminate\Database\Eloquent\Builder;
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use Illuminate\Http\Request;
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use Illuminate\Support\Facades\DB;
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use Illuminate\Support\Facades\Mail;
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use Illuminate\Support\Facades\Session;
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use Illuminate\Support\Str;
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class TicketController extends Controller
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{
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/**
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* TicketController
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*/
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public function __construct()
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{
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parent::__construct();
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$this->authorizeResource(Ticket::class, 'ticket');
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}
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/**
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* Tickets List
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*
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* @param SortTickets $request
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* @return \Illuminate\Http\JsonResponse|\Illuminate\Contracts\View\View|\Illuminate\Contracts\View\Factory
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*/
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public function index(SortTickets $request)
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{
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// * Handle Ajax
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if ($request->ajax()) {
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$tickets = Ticket::with(['user', 'assignedUser']);
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if ($request->s) {
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$tickets = $tickets->where('text', 'LIKE', "%$request->s%")
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->orWhere('id', $request->s)
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->orWhereHas('user', function ($q) use ($request) {
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$q->where('name', 'LIKE', "%$request->s%");
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});
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}
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/** @var \Illuminate/Pagination/LengthAwarePaginator $tickets */
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$tickets = $tickets->paginate();
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return \response()->json($tickets->getCollection()->map(function (Ticket $ticket) {
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return [
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'label' => sprintf(
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'Ticket %d (%s): %s',
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$ticket->id,
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$ticket->user ? $ticket->user->name : trans('Utilisateur supprimé'),
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Str::limit(\preg_replace('/[[:cntrl:]]+/', '', $ticket->text), 35)
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),
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'value' => $ticket->id
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];
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}));
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} //end if
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/** @var \App\Models\User */
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$user = auth()->user();
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$tickets = Ticket::with(['site', 'labels']);
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if (!$user->isAdmin()) {
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$tickets->whereHas('site', function ($q) use ($user) {
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$q->whereHas('users', function ($q) use ($user) {
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$q->whereId($user->id);
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});
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});
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$tickets->where('is_internal', false);
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} else {
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$tickets->has('site');
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}
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$tickets->where(
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'status',
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($request->st == TicketStatusEnum::archived->value) ? '=' : '<>',
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TicketStatusEnum::archived
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);
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$tickets = $this->filterTickets($tickets, $request);
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$tickets = $this->searchTicket($tickets, $request);
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/** Custom pagination */
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$tickets = $this->customPaginate($tickets, $request->pagination);
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$sites = Site::select('id', 'name')->orderBy('name')->get();
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$status = TicketStatusEnum::cases();
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return view('bo.pages.tickets.index', compact('tickets', 'sites', 'status'));
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}
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/**
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* Show Ticket
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*
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* @param Request $request
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* @param Ticket $ticket
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* @return \Illuminate\Contracts\View\View|\Illuminate\Contracts\View\Factory
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*/
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public function show(Request $request, Ticket $ticket)
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{
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if ($request->ajax()) {
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return \response()->json([
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'label' => $ticket->formatName($ticket),
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'value' => $ticket->id
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]);
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}
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/** @var \App\Models\User */
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$user = auth()->user();
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if (!$user->can('update', $ticket)) {
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abort(403);
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}
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if ($ticket->is_internal && !$user->can('changeInternalStatus', $ticket)) {
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abort(403);
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}
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$messages = $ticket->messages()->orderBy('created_at', 'DESC')->get();
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$isSubscribed = (bool)$ticket->subscriptions()->where('user_id', $user->id)->count();
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return view('bo.pages.tickets.show', compact('ticket', 'messages', 'isSubscribed'));
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}
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/**
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* Show create Form
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*
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function create()
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{
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/** @var \App\Models\User */
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$user = auth()->user();
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if ($user->isAdmin()) {
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$sites = Site::orderBy('name')->get();
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} else {
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$sites = $user->sites;
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}
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if (!count($sites)) {
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return redirect()->route('bo.sites.create')
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->with('warning', trans('Vous devez tout d\'abord créer un site pour y ajouter un ticket'));
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}
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return view('bo.pages.tickets.create', compact('sites'));
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}
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/**
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* Create ticket
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*
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* @param StoreTicket $request
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function store(StoreTicket $request)
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{
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try {
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return DB::transaction(function () use ($request) {
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/** @var \App\Models\Site */
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$site = Site::findOrFail($request->site_id);
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/** @var \App\Models\User */
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$user = auth()->user();
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$ticket = new Ticket($request->validated());
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/** @var array<\Illuminate\Http\UploadedFile> */
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$fileTickets = $request->file_tickets ?? [];
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if (count($fileTickets) > 0) {
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foreach ($fileTickets as $key => $file) {
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if ($key === 0) {
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$ticket->file = FileStorageHelper::storeFile($ticket, $file);
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} else {
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$fileNumber = 'file' . $key + 1;
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$ticket->$fileNumber = FileStorageHelper::storeFile($ticket, $file);
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}
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}
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}
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$ticket->user()->associate(auth()->user());
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$ticket->site()->associate($site);
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$ticket->saveOrFail();
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if ($request->labels) {
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$ticket->labels()->sync($request->labels);
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}
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$user->subscriptions()->toggle($ticket->id);
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if (config('mail.MAIL_ADMIN')) {
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Mail::to(config('mail.MAIL_ADMIN'))->send(new NewTicket($ticket));
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} else {
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throw new \ErrorException('Missing MAIL_ADMIN in .env');
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}
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return redirect()->route('bo.ticket.show', $ticket)
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->with('success', trans('Ticket enregistré !'));
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});
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} catch (\ErrorException $e) {
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report($e);
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Session::flash('error', trans('Une erreur est survenue'));
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} //end try
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return \back();
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}
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/**
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* Show update form
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*
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* @param Ticket $ticket
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* @return \Illuminate\Contracts\View\View|\Illuminate\Contracts\View\Factory
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* @phpcs:disable Generic.CodeAnalysis.UnusedFunctionParameter.FoundInExtendedClass
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*/
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public function edit(Ticket $ticket)
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{
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/** @var \App\Models\User */
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$user = auth()->user();
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if ($user->isAdmin()) {
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$sites = Site::orderBy('name')->get();
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} else {
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$sites = $user->sites;
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}
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return view('bo.pages.tickets.edit', compact('ticket', 'sites'));
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}
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/**
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* Update Model
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*
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* @param UpdateTicket $request
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* @param Ticket $ticket
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function update(UpdateTicket $request, Ticket $ticket)
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{
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$ticket->fill($request->validated());
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try {
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return DB::transaction(function () use ($request, $ticket) {
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/** @var \App\Models\Site */
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$site = Site::findOrFail($request->site_id);
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/** @var null|array<\Illuminate\Http\UploadedFile> */
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$fileTickets = $request->file_tickets;
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if (isset($fileTickets) && count($fileTickets) > 0) {
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foreach ($fileTickets as $key => $file) {
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if ($key === 0) {
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$ticket->file = FileStorageHelper::storeFile($ticket, $file);
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} else {
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$fileNumber = 'file' . $key + 1;
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$ticket->$fileNumber = FileStorageHelper::storeFile($ticket, $file);
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}
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}
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}
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$ticket->labels()->sync($request->labels);
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$ticket->site()->associate($site);
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$ticket->saveOrFail();
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return redirect()->route('bo.ticket.edit', $ticket->id)
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->with('success', 'Modifications enregistrées !');
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});
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} catch (\ErrorException $e) {
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report($e);
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Session::flash('error', trans('Une erreur est survenue'));
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} //end try
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return \back();
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}
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/**
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* Change ticket Status
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*
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* @param ChangeTicketStatus $request
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* @param Ticket $ticket
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function changeStatus(ChangeTicketStatus $request, Ticket $ticket)
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{
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$ticket->fill($request->validated());
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$ticket->saveOrFail();
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return back()
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->with('warning', trans('Le status à été modifié'));
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}
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/**
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* Add a new Message to the Ticket
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*
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* @param CreateMessage $request
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* @param Ticket $ticket
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function createMessage(CreateMessage $request, Ticket $ticket)
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{
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try {
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return DB::transaction(function () use ($request, $ticket) {
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/** @var \Illuminate\Http\UploadedFile|null */
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$filesMessage = $request->file_messages;
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$message = new Message($request->validated());
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$message->user()->associate(auth()->user());
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$message->ticket()->associate($ticket);
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/** @var \App\Models\User */
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$user = auth()->user();
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if ($request->subscribe) {
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if (!$user->subscriptions()->find($ticket->id)) {
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$user->subscriptions()->attach($ticket->id);
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}
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} elseif ($user->subscriptions()->find($ticket->id)) {
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$user->subscriptions()->detach($ticket->id);
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}
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if (isset($filesMessage) and $filesMessage) {
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foreach ($filesMessage as $key => $singleFile) {
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if ($key === 0) {
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$message->file = FileStorageHelper::storeFile($message, $singleFile);
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$message->saveOrFail();
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} else {
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$fileNumber = 'file' . $key + 1;
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$message->$fileNumber = FileStorageHelper::storeFile($message, $singleFile);
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$message->saveOrFail();
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}
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}
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}
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$message->saveOrFail();
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return back()
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->with('success', trans('Votre message à été ajouté'));
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});
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} catch (\ErrorException $e) {
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report($e);
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Session::flash('error', trans('Une erreur est survenue'));
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} //end try
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return back();
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}
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/**
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* Update Message
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*
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* @param UpdateMessage $request
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* @param Ticket $ticket
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* @param Message $message
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* @return \Illuminate\Http\RedirectResponse
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* @phpcs:disable Generic.CodeAnalysis.UnusedFunctionParameter.FoundInExtendedClassBeforeLastUsed
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*/
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public function updateMessage(UpdateMessage $request, Ticket $ticket, Message $message)
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{
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$message->message = $request->message;
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$message->saveOrFail();
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return back()
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->with('success', trans('Votre message à bien été modifié'));
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}
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/**
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* Change ticket status to archived
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*
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* @param Ticket $ticket
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function setToArchive(Ticket $ticket)
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{
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$ticket->status = TicketStatusEnum::archived;
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$ticket->saveOrFail();
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return redirect()->route('bo.ticket.index')
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->with('warning', trans('Le ticket est archivé'));
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}
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/**
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* Subscribe to ticket
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*
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* @param Ticket $ticket
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function subscribe(Ticket $ticket)
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{
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/** @var \App\Models\User */
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$user = auth()->user();
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$user->subscriptions()->toggle($ticket->id);
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if ($user->subscriptions()->where('ticket_id', $ticket->id)->exists()) {
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return back()
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->with('success', trans('Vous avez été inscrit'));
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}
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return back()->with('warning', trans('Vous avez été désinscrit'));
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}
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/**
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* Reopen ticket
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*
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* @param Ticket $ticket
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function reopen(Ticket $ticket)
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{
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$message = trans(':ticketName à réouvert le ticket n°:ticketNumber', [
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'ticketName' => $ticket->user->name,
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'ticketNumber' => $ticket->id,
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]);
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/** @var \App\Enums\Tickets\TicketStatusEnum */
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$oldStatus = $ticket->status;
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$ticket->status = TicketStatusEnum::new;
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$ticket->saveQuietly();
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event(new TicketStatusChanged($ticket, $oldStatus, null, $message, false, false));
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event(new NotifySubscriptions($ticket, $message, collect([$ticket->user])));
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/** @var \App\Models\User */
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$user = auth()->user();
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$user->subscriptions()->toggle($ticket->id);
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return back()->with('warning', trans('Votre ticket à été réouvert.'));
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}
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/**
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* Assign ticket to user ticket
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*
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* @param AssignTicketToUserRequest $request
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* @param Ticket $ticket
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* @return \Illuminate\Http\RedirectResponse
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*/
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public function assignTo(AssignTicketToUserRequest $request, Ticket $ticket)
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{
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/** @var \App\Models\User */
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$user = auth()->user();
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/** @var \App\Models\User|null */
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if ($assignedUser = User::whereId($request->assign)->first()) {
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$message = trans(':admin a assigné le ticket n°:ticketNumber à :assignedAdmin', [
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'admin' => $user->name,
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'ticketNumber' => $ticket->id,
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'assignedAdmin' => $assignedUser->name,
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]);
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$ticket->assignedUser()->associate($assignedUser);
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} else {
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$message = trans(
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':admin a modifié l\'assignation du ticket n°:ticketNumber, il n\'est plus assigné à quelqu\'un.',
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[
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'admin' => $user->name,
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'ticketNumber' => $ticket->id,
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]
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);
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$ticket->assignedUser()->dissociate();
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}
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$ticket->saveQuietly();
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/** @var \App\Enums\Tickets\TicketStatusEnum */
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$oldStatus = $ticket->status;
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// * Notification systeme doit etre privée.
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event(new TicketStatusChanged($ticket, $oldStatus, null, $message, true, false));
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event(new NotifySubscriptions($ticket, $message, collect([$ticket->user])));
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/** @var \App\Models\User */
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$user = auth()->user();
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$user->subscriptions()->toggle($ticket->id);
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if ($assignedUser) {
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return back()->with('info', trans('Le ticket à été assigné à :assignedUser', [
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'assignedUser' => $assignedUser->name
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]));
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}
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return back()->with('info', trans('Le ticket n\'est plus assigné à personne'));
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}
|
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|
|
// * PRIVATES
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|
|
|
/**
|
|
* Filter Tickets request constructor
|
|
*
|
|
* @param Builder $tickets
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* @param Request $request
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* @return Builder
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|
* @phpcs:disable Generic.Metrics.CyclomaticComplexity.TooHigh
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*/
|
|
private function filterTickets(Builder $tickets, Request $request): Builder
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{
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//phpcs:enable
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if ($request->rst) {
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Session::remove('tickets.ass');
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Session::remove('tickets.st');
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Session::remove('tickets.pr');
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Session::remove('tickets.sort_col');
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Session::remove('tickets.sort_way');
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Session::remove('tickets.search');
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}
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if ($request->assr) {
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Session::remove('tickets.ass');
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}
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if ($request->prs) {
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Session::remove('tickets.pr');
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}
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if ($request->sts) {
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Session::remove('tickets.st');
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}
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if ($request->sort_col) {
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Session::put('tickets.sort_col', $request->sort_col);
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}
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if ($request->sort_way) {
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Session::put('tickets.sort_way', $request->sort_way);
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}
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if ($request->pr) {
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Session::put('tickets.pr', $request->pr);
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}
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if ($request->st) {
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Session::put('tickets.st', $request->st);
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}
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if ($request->ass) {
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Session::put('tickets.ass', $request->ass);
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}
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Session::save();
|
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|
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if (Session::has('tickets.pr')) {
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$tickets->where('site_id', Session::get('tickets.pr'));
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}
|
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|
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if (Session::has('tickets.ass')) {
|
|
$tickets->whereHas('assignedUser', function ($q) {
|
|
$q->whereId(Session::get('tickets.ass'));
|
|
});
|
|
}
|
|
|
|
if (Session::has('tickets.st')) {
|
|
$tickets->where('status', Session::get('tickets.st'));
|
|
}
|
|
|
|
if (
|
|
Session::has('tickets.sort_col') and
|
|
Session::has('tickets.sort_way') and
|
|
in_array(Session::get('tickets.sort_col'), [
|
|
'id',
|
|
'site_id',
|
|
'created_at',
|
|
'created_by',
|
|
'type',
|
|
'status',
|
|
'assigned_to'
|
|
])
|
|
) {
|
|
$tickets->orderBy(
|
|
Session::get('tickets.sort_col'),
|
|
Session::get('tickets.sort_way')
|
|
);
|
|
} else {
|
|
$tickets->orderBy('last_activity', 'DESC');
|
|
}
|
|
return $tickets;
|
|
}
|
|
|
|
/**
|
|
* Search ticket sql request constructor
|
|
*
|
|
* @param Builder $tickets
|
|
* @param Request $request
|
|
* @return Builder
|
|
*/
|
|
private function searchTicket(Builder $tickets, Request $request): Builder
|
|
{
|
|
if ($request->exists('search')) {
|
|
if (empty($request->search)) {
|
|
Session::remove('tickets.search');
|
|
} else {
|
|
Session::put('tickets.search', $request->search);
|
|
}
|
|
}
|
|
|
|
if (!Session::has('tickets.search')) {
|
|
return $tickets;
|
|
}
|
|
|
|
return $this->searchQuery($tickets, Session::get('tickets.search'), function ($q) {
|
|
$words = explode(' ', Session::get('tickets.search'));
|
|
if (\is_array($words)) {
|
|
foreach ($words as $word) {
|
|
if (!strlen($word)) {
|
|
continue;
|
|
}
|
|
$s = collect(TicketStatusEnum::cases())->filter(function (TicketStatusEnum $t) use ($word) {
|
|
return Str::slug($t->label()) === Str::slug($word);
|
|
})->map(function (TicketStatusEnum $ticket) {
|
|
return $ticket->value;
|
|
});
|
|
$t = collect(TicketTypeEnum::cases())->filter(function (TicketTypeEnum $s) use ($word) {
|
|
return Str::slug($s->label()) === Str::slug($word);
|
|
})->map(function (TicketTypeEnum $ticket) {
|
|
return $ticket->value;
|
|
});
|
|
$q->orWhere('id', $word)
|
|
->orWhereIn('status', $s)
|
|
->orWhereIn('type', $t)
|
|
->orWhereHas('user', function ($q) use ($word) {
|
|
$q->where('name', 'LIKE', "%$word%");
|
|
});
|
|
} //end foreach
|
|
} //end if
|
|
}, 'text', 'title', 'file', 'file2', 'file3', 'file4', 'file5');
|
|
}
|
|
|
|
/**
|
|
* Get a paginate resource.
|
|
*
|
|
* @param \Illuminate\Http\Request $request
|
|
* @return Illuminate\Http\JsonResponse
|
|
*/
|
|
public function jsonPaginate(Request $request): \Illuminate\Http\JsonResponse
|
|
{
|
|
return DB::transaction(function () use ($request) {
|
|
$model = $request->targetModel;
|
|
$search = $request->search;
|
|
|
|
// * Handle Ajax
|
|
$tickets = $model::with(['user', 'assignedUser']);
|
|
if ($search) {
|
|
$tickets = $tickets->where('text', 'LIKE', "%$search%")
|
|
->orWhere('id', $search)
|
|
->orWhereHas('user', function ($q) use ($search) {
|
|
$q->where('name', 'LIKE', "%$search%");
|
|
})
|
|
->orderBy("id", "ASC");
|
|
}
|
|
|
|
return ToolboxHelper::jsonPaginate(
|
|
$this->customPaginate($tickets, $request->pagination),
|
|
'formatName'
|
|
);
|
|
});
|
|
}
|
|
|
|
/**
|
|
* Create a gitlab issue from a ticket.
|
|
*
|
|
* @param \App\Models\Ticket $ticket
|
|
* @return \Illuminate\Http\RedirectResponse
|
|
*/
|
|
public function createGitlabIssue(Ticket $ticket)
|
|
{
|
|
$gitlabRepoId = $ticket->site->gitlab_project_id;
|
|
$description = \sprintf("%s<br>", $ticket->text);
|
|
$cLabel = match ($ticket->type) {
|
|
TicketTypeEnum::bug => 'c-bug',
|
|
TicketTypeEnum::evolution => 'c-feature',
|
|
};
|
|
|
|
try {
|
|
foreach ($ticket->getFiles() as $key => $file) {
|
|
if (!\is_null($file)) {
|
|
$uploadedFile = GitLab::projects()->uploadFile($gitlabRepoId, $file);
|
|
$description .= $this->formatGitlabFiles($ticket, $uploadedFile, $key + 1);
|
|
}
|
|
}
|
|
|
|
// if (!\is_null($ticket->file2)) {
|
|
// $uploadedFile2 = GitLab::projects()->uploadFile($gitlabRepoId, $ticket->file2);
|
|
// $description .= $this->formatGitlabFiles($ticket, $uploadedFile2, 2);
|
|
// }
|
|
|
|
// if (!\is_null($ticket->file3)) {
|
|
// $uploadedFile3 = GitLab::projects()->uploadFile($gitlabRepoId, $ticket->file3);
|
|
// $description .= $this->formatGitlabFiles($ticket, $uploadedFile3, 3);
|
|
// }
|
|
|
|
// if (!\is_null($ticket->file4)) {
|
|
// $uploadedFile4 = GitLab::projects()->uploadFile($gitlabRepoId, $ticket->file4);
|
|
// $description .= $this->formatGitlabFiles($ticket, $uploadedFile4, 4);
|
|
// }
|
|
|
|
// if (!\is_null($ticket->file5)) {
|
|
// $uploadedFile5 = GitLab::projects()->uploadFile($gitlabRepoId, $ticket->file5);
|
|
// $description .= $this->formatGitlabFiles($ticket, $uploadedFile5, 5);
|
|
// }
|
|
|
|
$issue = GitLab::issues()->create($gitlabRepoId, [
|
|
'title' => 'ts-' . $ticket->id,
|
|
'description' => $description,
|
|
'labels' => \implode(",", [
|
|
'c-support',
|
|
$cLabel
|
|
]),
|
|
'assignee_id' => GitlabUsersEnum::sebastien,
|
|
]);
|
|
} catch (\Exception $e) {
|
|
\report($e);
|
|
return back()->with('error', \trans("Une erreur est survenue"));
|
|
} catch (\Throwable $e) {
|
|
\report($e);
|
|
return back()->with('error', \trans("Une erreur est survenue"));
|
|
} //end try
|
|
|
|
$ticket->gitlab_issue = $issue['web_url'];
|
|
$ticket->save();
|
|
|
|
return back()->with(
|
|
'success',
|
|
trans("L'issue a été créée sur Gitlab.")
|
|
);
|
|
}
|
|
|
|
/**
|
|
* Format files for Gitlab issues
|
|
*
|
|
* @param \App\Models\Ticket $ticket
|
|
* @param array $uploadedFile
|
|
* @param integer $fileNb
|
|
* @return string
|
|
*/
|
|
private function formatGitlabFiles(Ticket $ticket, array $uploadedFile, int $fileNb)
|
|
{
|
|
if (Str::endsWith($ticket->file, ['jpg', 'png', 'jpeg', 'pptx', 'docx', 'xslx', 'csv'])) {
|
|
$file = \sprintf(
|
|
"",
|
|
$fileNb,
|
|
$uploadedFile['url']
|
|
);
|
|
} else {
|
|
$file = \sprintf(
|
|
'<a href="%s" target="_blank">%s</a>',
|
|
$uploadedFile['url'],
|
|
__('Lien vers le fichier'),
|
|
);
|
|
}
|
|
return \sprintf("<br><br> Fichier %d : <br>%s<br>", $fileNb, $file);
|
|
}
|
|
}
|