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Comment ticket status + add more parameters to WarnBeforeAutoCloseTicket job and AutoCloseOldTickets

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This commit is contained in:
Jérémy Munsch 2023-04-21 14:54:33 +02:00
parent 1a8016ae13
commit 04594afae6
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3 changed files with 14 additions and 2 deletions
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8
app/Enums/TicketStatus.php
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@ -6,13 +6,21 @@ use Kwaadpepper\Enum\BaseEnumRoutable;
/**
* @method static self new()
* Nouveau ticket
* @method static self estimateTodo()
* Devis à faire.
* @method static self takenInAccount()
* Nouveau ticket à été pris en charge
* @method static self waiting()
* On attend que le client réponde dans le ticket
* @method static self waitingValidation()
* On attend que le client valide l'estimation
* @method static self recette()
* Est mis en recette
* @method static self production()
* Est mis en production
* @method static self archived()
* Ticket fermé
*/
class TicketStatus extends BaseEnumRoutable
{

4
app/Jobs/AutoCloseOldTickets.php
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@ -20,7 +20,9 @@ class AutoCloseOldTickets
$limitDays = 15;
$message = 'En l\'absence d\'activitée depuis 15 jours ce ticket est automatiquement clos et archivé.';
$tickets = Ticket::where(function ($q) {
$q->where('status', TicketStatus::production());
$q->where('status', TicketStatus::production())
->orWhere('status', TicketStatus::waitingValidation())
->orWhere('status', TicketStatus::waiting());
})->whereDate('updated_at', '<=', Carbon::now()->subDays($limitDays))
->whereDoesntHave('messages', function ($q) use ($limitDays) {
$q->whereDate('updated_at', '>', Carbon::now()->subDays($limitDays));

4
app/Jobs/WarnBeforeAutoCloseTicket.php
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@ -23,7 +23,9 @@ class WarnBeforeAutoCloseTicket
// phpcs:ignore Generic.Files.LineLength.TooLong
$messageToUser = 'En l\'absence d\'activitée, ou de réponse de votre part ce ticket sera automatiquement clos et archivé dans %s jours.';
$tickets = Ticket::where(function ($q) {
$q->where('status', TicketStatus::production());
$q->where('status', TicketStatus::production())
->orWhere('status', TicketStatus::waitingValidation())
->orWhere('status', TicketStatus::waiting());
})->whereDate('updated_at', '<=', Carbon::now()->subDays($warningDays))
->whereDoesntHave('messages', function ($q) use ($warningDays) {
$q->whereDate('updated_at', '>', Carbon::now()->subDays($warningDays));