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2 commits
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04594afae6 | ||
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1a8016ae13 |
3 changed files with 12 additions and 2 deletions
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@ -6,13 +6,21 @@ use Kwaadpepper\Enum\BaseEnumRoutable;
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/**
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* @method static self new()
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* Nouveau ticket
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* @method static self estimateTodo()
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* Devis à faire.
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* @method static self takenInAccount()
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* Nouveau ticket à été pris en charge
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* @method static self waiting()
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* On attend que le client réponde dans le ticket
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* @method static self waitingValidation()
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* On attend que le client valide l'estimation
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* @method static self recette()
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* Est mis en recette
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* @method static self production()
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* Est mis en production
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* @method static self archived()
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* Ticket fermé
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*/
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class TicketStatus extends BaseEnumRoutable
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{
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@ -21,7 +21,8 @@ class AutoCloseOldTickets
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$message = 'En l\'absence d\'activitée depuis 15 jours ce ticket est automatiquement clos et archivé.';
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$tickets = Ticket::where(function ($q) {
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$q->where('status', TicketStatus::production())
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->orWhere('status', TicketStatus::processed());
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->orWhere('status', TicketStatus::waitingValidation())
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->orWhere('status', TicketStatus::waiting());
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})->whereDate('updated_at', '<=', Carbon::now()->subDays($limitDays))
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->whereDoesntHave('messages', function ($q) use ($limitDays) {
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$q->whereDate('updated_at', '>', Carbon::now()->subDays($limitDays));
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@ -24,7 +24,8 @@ class WarnBeforeAutoCloseTicket
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$messageToUser = 'En l\'absence d\'activitée, ou de réponse de votre part ce ticket sera automatiquement clos et archivé dans %s jours.';
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$tickets = Ticket::where(function ($q) {
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$q->where('status', TicketStatus::production())
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->orWhere('status', TicketStatus::processed());
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->orWhere('status', TicketStatus::waitingValidation())
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->orWhere('status', TicketStatus::waiting());
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})->whereDate('updated_at', '<=', Carbon::now()->subDays($warningDays))
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->whereDoesntHave('messages', function ($q) use ($warningDays) {
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$q->whereDate('updated_at', '>', Carbon::now()->subDays($warningDays));
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